Add Chat Widgets to Client Portal and Child apps

Modified on Mon, 4 Aug at 4:24 AM
Overview:
 What’s New?
We’re thrilled to announce the Chat Widget integration with the Client Portal, including its Communities, Courses, and Affiliates modules! :tada:
With this enhancement, users can now enable and use Chat Widgets across individual Client Portal child apps—empowering real-time communication and delivering better support experiences. Even better, widget visibility can be toggled independently per child app, offering complete flexibility and control.
How It Works
To set it up:
Navigate to: Client-Portal → Settings → Chat-Widgets
Choose your widget from the dropdown
Select the child app(s) where you want the Chat Widget to appear
Click “Save Settings”—and you’re done!
Once configured, your widget will be visible across both the GoKollab App and Client Portal App.
Note
: At this time, only one chat widget can be added to the Client Portal. You can choose where it appears (i.e., which child apps), but multiple widgets are not supported.
Why We Built This
Our goal is to streamline support workflows and boost in-portal engagement. By letting accounts embed a chat widget directly within specific sections of the Client Portal, we’re improving adoption of the Chat Widget product and making it easier for users to get help when they need it—without leaving the app.
What’s Next?
We’re actively working on Appointments & Bookings integration—stay tuned!