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            Voice AI Chat Widget in Labs

            Modified on Fri, 17 Oct at 3:05 AM

            What's New?
            • Introducing the 
              Voice AI Chat Widget
               : a new, voice-first chat experience that brings 
              real-time, browser-based voice conversations 
              directly into the Chat Widget!
            • Visitors can now 
              speak naturally with an AI agent
              , powered by Voice AI, without needing outbound calls, downloads, or external integrations.
            • After successful results in 
              Private Beta
              , the Voice AI Chat Widget is now moving to 
              Labs
              , giving 
              all acounts the ability to enable and test
               this for themselves and their accounts.
            • This product combines the power of conversational AI with the accessibility of the Chat Widget, creating a new way for businesses to 
              capture, qualify and engage leads instantly - through voice.
            Labs Update
            We’ve been running the 
            Voice AI Chat Widget
             in 
            Private Beta 
            with select businesses to test reliability, user experience, and voice accuracy.
            Following strong feedback and successful real-world tests, we’re 
            now opening it to all businesses via Labs!
            Businesses can:
            • Enable
               it from Labs in their main account.
            • Control activation
               for each account individually.
            • Experiment and iterate
               before full public rollout.
            Why This Matters
            • Creates a 
              human-like, voice-based experience
               inside the chat widget; Ideal for sales, support and qualification.
            • Removes all friction: 
              no phone numbers, no apps, no extra setup
              .
            • Helps businesses 
              showcase branded AI agents
               to their clients.
            • Built-in 
              security and compliance
               layers ensure reliability.
            • Opens a 
              new engagement channel
               for businesses to test before general availability.
            Key Capabilities
            Voice-Only Chat Type
            1. Visitors can start and hold real-time conversations directly from the Chat Widget using their browser’s microphone and speakers.
            2. No calls, no downloads; it’s instant and seamless.
            Configurable AI Agent Name
            1. Define your Voice AI Agent’s display name (e.g., “BuilderAi”) right inside the Chat Widget builder.
            2. The name appears in the live widget, helping businesses craft on-brand, humanized AI experiences.
            Built-In Call Recording Notice
            To ensure clarity and compliance, the widget displays:
            1. “All voice AI calls made using chat widgets cannot be recorded.”
            2. This transparency prevents confusion and makes it clear that voice calls using chat widgets cannot be recorded.
            image
            reCAPTCHA Protection
            1. Automatically prevents misuse or bot-driven repeated call attempts.
            2. If a visitor connects/disconnects 
              10 times within 60 seconds
              , a reCAPTCHA prompt appears before they can continue.
            image
            Browser-Based Engagement
            1. Everything happens in the browser - no external tools, telephony setup or outbound calls required.
            2. Ideal for businesses wanting fast, interactive engagement directly on their websites.
            How to Get Started
            Step 1: Enable in Labs
            Navigate to 
            Settings
             > 
            Labs
             and enable 
            “Voice AI Chat Widget.”
            Once enabled:
            • Businesses can control whether to turn it on for each 
              account
               individually or for all the accounts.
            • The feature will appear automatically in the Chat Widget creation dialog once enabled.
            Step 2: Configure the Voice AI Chat Widget
            1. Go to 
              Sites
               > 
              Chat Widgets
              .
            image
            1. Create a new one with 
              Voice AI as the widget type
              .
            image
            1. In the 
              Agent Tab
              , select 
              Voice AI Agent
              .
            image
            1. Enter your 
              AI Agent Name
               (e.g., “BuilderAi”) if user want to have a different display name of the agent in action.
            2. Save your changes to create a voice AI widget.
            Step 3: Embed in Your Website or Funnel
            image
            1. Click 
              Get Code
               in the builder.
            2. Copy the 
              <script>
               and paste it into your website or funnel page.
            3. Visitors can now click the 
              microphone icon
               to start a real-time voice conversation with the AI.
            Step 4: Experience Voice AI in Action
            image
            • Visitors can talk to your AI agent instantly in the browser.
            • They can 
              start, mute or end
               the voice session freely.
            image
            • If the system detects repeated connect/disconnect attempts, it prompts a reCAPTCHA challenge for continued use.
            Why Businesses will Love this
            • Empowers businesses to 
              offer next-gen, voice-first engagement
               to clients.
            • Drives 
              higher lead conversion rates
               through real human-like conversations.
            • Allows full 
              brand customization
               via AI Agent naming.
            • Ensures 
              security and compliance
               with reCAPTCHA and transparency messages.
            • Agency-controlled rollout
              : Enable, test and deploy at your own pace.
            What’s Next
            • Embedded or Inline voice AI
               widgets along with the sticky chat widgets.
            • Ability to 
              create Voice AI agents
               within the chat widget builder.
            Notes
            • Applies only to the 
              Voice AI Chat Widget type
              .
            • Standard Chat Widget functionality remains unchanged.
            • Error messages now surface on 
              Save and Get Code
               hover, if any.

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