Mobile App - Multi-Location Incoming Calls

Modified on Fri, 17 Oct at 1:27 AM
Introducing Multi-Location Incoming Calls 
for the mobile app, built for teams who work across multiple accounts (locations) and can’t afford to miss a lead. Until now, if you were logged into one account, calls to your other accounts wouldn’t reach you, which meant delayed responses, missed opportunities, and juggling logins during busy days.
With Multi-Location Incoming Calls, you can opt in to receive calls from up to 10 locations
 on your phone, no matter which account you’re currently using. The incoming call screen clearly shows which location
 the call is for, and you can switch to that location on the spot 
to take notes, update records, and keep workflows moving, all without losing the call.
What’s New
Multi-Location Ringing (Opt-In):
 Receive calls from up to 10 selected locations
 on your mobile app, regardless of your active account.
Location Badge on Call Screen:
 Instantly see the originating location
 for every incoming call.
On-Call Location Switching:
 One tap to switch into the correct location
 during the call for quick context and CRM actions.
Fewer Missed Leads:
 Stay reachable for priority lines across locations without constant app switching.
Per-User Control:
 Each user chooses which locations can ring their device.
How It Works
Enable Multi-Location Ringing (Mobile)
Go to Settings → Calls/Voice
 in the mobile app.
Turn on Multi-Location Incoming Calls
.
Select up to 10 locations
 you want to receive calls from (you must be a member of these locations).
That’s it, when a call comes in to any selected location, your phone will ring even if you’re active in a different account.
On the incoming call screen
, you’ll see the location name
. Tap Switch Location
 (during the call) to jump into that location to access contacts, notes, pipelines, and other CRM actions.
After the call, complete call logging and follow-ups
 in the correct location context.
Why It Matters
When you’re covering multiple books of business, shared numbers, regional teams, or rotating on-call schedules, context and responsiveness
 are everything. Multi-Location Incoming Calls removes the friction of switching accounts just to catch a ring. You stay reachable, you respond faster, and every call lands in the right CRM workspace
 with the right actions 
ready to go.
Fewer missed calls, less context switching, and smoother handoffs, so leads don’t slip and customers aren’t left waiting.
Availability:
Status: Live