As part of our commitment to making WordPress hosting not just powerful, but also effortless for our accounts, we’ve launched three new support features that will now be available directly inside the Setup Guide CTA.
What’s New
- Book a Call with WordPress Customer Success
Accounts can now instantly book time with our WordPress CS team, available across most time zones. No more back-and-forth, no waiting — they get guided help exactly when they need it.
- Direct Access to Product Townhall
WordPress customers can now jump into our townhalls directly, where they get visibility into product direction, early access to updates, and a seat at the table to voice feedback that shapes the roadmap.
- WordPress Knowledge Base in-App
No need to hunt for resources. The full WordPress KB is now accessible inside the app, right where customers are working. This dramatically cuts down troubleshooting time and makes self-serve support seamless.
Why This Matters
- Faster Time to Value:Accounts don’t get stuck waiting on tickets; they can resolve issues or get expert help in minutes.
- Proactive Empowerment:Customers can learn, self-serve, and stay updated on product direction without leaving their workflow.
- Global Coverage:With timezone-friendly support, we’re now truly “always on” for our customers wherever they are.
- Trust & Retention:The combination of direct guidance + self-serve + transparency builds confidence and loyalty in our WordPress product.
This is another big step toward making Platform not just a hosting platform, but the most supportive ecosystem for accounts building on WordPress.
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