What's New
We’ve introduced a safeguard in Domain Connect to prevent domain configuration conflicts across product types. Now, if connecting a domain to a new product type would disrupt an existing product’s connection (e.g., Funnel or WordPress), the system will proactively block the action and display a clear, actionable error message.
How it Works
When a user attempts to connect a domain through Domain Connect:
- Before checking for DNS record conflicts (e.g., A record, CAA, CNAME mismatches), the system now verifies whether the domain is already linked to another product type.
- If a conflict exists (for example, connecting a domain to the Client Portal would break its Funnel setup), the user is blocked from proceeding.
A detailed error message is shown, specifying:
- The product currently using the domain
- A redirect link (if the conflict is within the same location) to the domain management section for resolution
- Troubleshooting steps to help the user decide whether to disconnect the current product or use a different domain
Why it Matters
- Prevents accidental service disruptions by catching conflicts early
- Reduces support load by improving clarity during setup
- Guides users with targeted error messages and direct resolution paths
Important Notes
- Conflict checks apply across all locations within an account, not just the current one
- Error messages adapt based on the conflict type:
- If within the same location, a "here" link appears for direct navigation
- If in a different location, the link is omitted but the error still names the conflicting product
- Product types checked for conflicts include:
- Funnel, Website, Store, Blog, Webinar, WordPress, Client Portal, Branded Domain
- Email domains do not conflict with any other product type
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article